Frequently asked questions (FAQs)
How far in advance do I need to book my United Signature Service for a trip?
We recommend that you book at least 24 hours before your travel date.
Can I book electric cart service?
The availability of electric cart service varies by airport. If you would like to request an electric cart, please mention this request in the special notes section of the booking form.
My airport is not listed as an option. Where is this service available?
United Signature Service, currently available at Chicago O’Hare (ORD), New York/Newark (EWR), Washington Dulles Intl (IAD) , San Francisco (SFO), Houston (IAH), Los Angeles (LAX), London Heathrow (LHR), Frankfurt (FRA), Munich (MUC), Berlin (TXL), Paris (CDG), Amsterdam (AMS), Milan (MXP), Rome (FCO),Tel Aviv (TLV), Beijing (PEK), Hong Kong (HKG), Melbourne (MEL), Sydney (SYD) and Toronto (YYZ). We are working to add more airports soon.
Can I purchase United Signature Service when I am traveling on a Star Alliance™ member airline?
At this time, United Signature Service is offered for itineraries with United and United Express® flights only.
Can children be included in my United Signature Service reservation?
Yes. Children younger than 2 year of age will not be charged. Children older than 2 years of age will be charged the full price.
Where will my United Signature Service concierge meet me?
If you requested this service for your flight departure at the start of your itinerary, the representative will call you or your driver before the travel date to arrange a specific meeting point outside the terminal.
If you requested this service for your flight arrival or at a connecting city, your United Signature Service concierge will meet you at the jet bridge, holding a sign with your name.
How can I change or cancel my United Signature Service reservation?
If you need to change your reservation, please call Global Airport Concierge at +1-866-662-4952 listed on the Contact Us page.
If you make a change at least 48 hours before the date of service, there is no service charge. Please note that for any change made less than 48 hours before the date of service, there will be a service change, which varies by airport. For more details, refer to the terms and conditions listed at the bottom of your confirmation email.
Will I receive an email confirmation?
What if I need special assistance (such as a wheelchair)?
If you require special assistance, please make these arrangements directly with United and inform Global Airport Concierge in the special notes section of the United Signature Service booking form. For more information, visit the Special Travel Needs page.
Do I need to tip the United Signature Service concierge?
No. Tipping your concierge is optional.